Providing our customers with the

highest quality solutions

possible means meeting expectations and requirements every day. Each one of our customers has unique needs and wishes which require constant focus of our ideals to continually deliver

successful results

.
By maintaining this focus on understanding and responding to our clients' unique needs, we transmute

business obstructions

to

business enablement

with

potential limitless possibilities

. We subject the

highest quality standards

to each stage of the

development process

which meet ISO 9001:2000 and our

QMS

(

Quality Management System

)

requirements

.

Management of the quality control process

is infinite, marked by

ongoing milestones

. It is constantly adjusted and improved to ensure the superior quality of the service we provide. Soft Format's Quality Management System is aimed at provisioning

high-quality services

in the field of

custom software development

and

IT outsourcing

in accordance with

international quality standards

and

market demands

.
By focusing on the

continual quality improvement

and the

assurance of customer satisfaction

, we undertake the following

commitments

:

• Continuously improve the Quality Management System to assure the increase of processes efficiency;
• Establish objectives aimed at enhancement and development of the QMS, business and the personnel;
• Assess the performance and assure

  objectives achievement

  ;
• Provide constant training for personnel to ensure its

  professional development

  ;
• Develop

  business infrastructure

  to ensure quality of the provided services;
• Provide quality performance of

  business processes

  at all stages.

Our services and solutions are upheld by our knowledge, our expertise, and our

quality management system

(QMS). Our QMS was first certified by

BVQI

in March 2003 and confirmed as being at a high level of conformance during a re-certification audit in March, 2006.
In addition to adhering to the

ISO guidelines

, our own team

quality policy

ensures continuous

compliance

within Soft Format. Every team member is responsible for his/her own

quality performance

and assumes an

inherent responsibility

to identify ways in which our work processes can be improved. The pervasiveness within Soft Format concerning our

ISO 9001 standards

and personal team responsibility creates a consistent level of quality that we maintain everyday in our operations and ultimately with our solutions.